Terms of service
TERMS OF SERVICE
Last Updated: 13/09/26
Welcome to HEPHORA.
These Terms of Service ("Terms") govern your use of the HEPHORA website and your purchase of products from our online store.
By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms. Please read them carefully before using our website.
1. ABOUT HEPHORA
HEPHORA is an online store offering fashion and lifestyle products.
Store Name: HEPHORA
Email: rajaravikumarb@gmail.com
WhatsApp: 8124262289
Customer Support Hours: 24/7
2. ELIGIBILITY
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
If you are purchasing on behalf of another person or entity, you confirm that you have the authority to do so.
3. USE OF OUR WEBSITE
You agree to use the HEPHORA website only for lawful purposes.
You must not:
• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorised access to our website or systems.
• Interfere with the operation or security of the website.
• Copy, reproduce, modify, or distribute website content without permission.
• Use automated systems to access or collect information from the website without permission.
• Provide false, misleading, or fraudulent information while placing an order.
4. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, prices, colours, sizes, and other information displayed on our website are accurate.
However, actual product colours and appearance may vary slightly depending on your device, screen settings, lighting, photography, or manufacturing variations.
HEPHORA reserves the right to correct errors, update product information, and change product availability at any time.
5. PRODUCT AVAILABILITY
All products are subject to availability.
If a product becomes unavailable after you place an order, we may contact you regarding an alternative product or refund the applicable amount.
6. PRICES
All product prices displayed on the website are subject to change without prior notice.
The price applicable to your order will be the price displayed at the time you complete your purchase, subject to any applicable taxes, fees, or corrections.
7. ORDERS
When you place an order through our website, you are making a request to purchase the selected products.
After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or other available communication methods.
HEPHORA reserves the right to accept, reject, or cancel an order where reasonably necessary, including situations involving:
• Product unavailability
• Pricing or listing errors
• Incorrect customer information
• Suspected fraudulent activity
• Shipping or fulfilment limitations
• Technical errors
If we cancel an order for which payment has already been received, the applicable amount will be refunded through the appropriate payment method.
8. CUSTOMER INFORMATION
You agree to provide accurate and complete information when placing an order.
This may include:
• Full name
• Delivery address
• Phone number
• Email address
• Payment information
You are responsible for ensuring that the information provided is correct.
HEPHORA is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
9. PAYMENT
Payments must be completed using the payment methods available on our website.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
We may use third-party payment providers to securely process payments.
10. SHIPPING
HEPHORA offers FREE SHIPPING on all orders.
Estimated delivery time is generally 7–15 business days after order processing.
Delivery times are estimates and may vary due to courier delays, customs clearance, weather, public holidays, transportation issues, or other circumstances beyond our control.
Please refer to our Shipping Policy for complete shipping information.
11. RETURNS AND REFUNDS
HEPHORA offers a **5-Day Easy Return** policy for eligible products.
Eligible returns may include products that are:
• Damaged
• Defective
• Incorrectly delivered
• Significantly different from the product ordered
An unboxing video is NOT required.
Please refer to our Return & Refund Policy for complete details, eligibility requirements, and return procedures.
12. INTELLECTUAL PROPERTY
All content available on the HEPHORA website, including but not limited to:
• Logos
• Brand names
• Product images
• Photographs
• Graphics
• Text
• Designs
• Website layout
• Videos
• Icons
is owned by or licensed to HEPHORA unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.
13. USER CONTENT
If you submit reviews, photographs, comments, feedback, or other content to HEPHORA, you agree that you have the right to submit that content.
You grant HEPHORA permission to use, reproduce, display, and publish such content for legitimate business, marketing, or promotional purposes, subject to applicable law.
You must not submit content that is unlawful, misleading, abusive, defamatory, threatening, or infringing upon another person's rights.
14. THIRD-PARTY SERVICES
Our website may use third-party services such as:
• Payment processors
• Shipping and logistics providers
• Analytics services
• Marketing platforms
• Technology providers
Third-party services may have their own terms and privacy policies.
HEPHORA is not responsible for the independent policies or practices of third-party service providers.
15. LINKS TO THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
These links are provided for convenience.
HEPHORA does not control and is not responsible for the content, availability, policies, or practices of third-party websites.
16. WEBSITE AVAILABILITY
We aim to keep the HEPHORA website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We may temporarily suspend or restrict access for maintenance, updates, security reasons, technical problems, or other operational reasons.
17. DISCLAIMER
To the maximum extent permitted by applicable law, HEPHORA does not guarantee that:
• The website will always operate without interruption.
• Website content will always be completely accurate or error-free.
• Products will always be available.
• Delivery will occur on a specific date or time.
18. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, HEPHORA will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
19. INDEMNIFICATION
You agree to indemnify and hold HEPHORA harmless from claims, losses, damages, liabilities, and expenses arising from your:
• Violation of these Terms
• Unlawful use of our website
• Misuse of our products
• Violation of another person's rights
• Fraudulent or unauthorised activities
20. TERMINATION
HEPHORA reserves the right to restrict or terminate access to the website or services where reasonably necessary, including in cases of suspected fraud, abuse, unlawful activity, or violation of these Terms.
21. CHANGES TO THESE TERMS
HEPHORA may update these Terms of Service from time to time.
Any changes will be posted on this page with an updated "Last Updated" date.
Your continued use of the website after changes are posted means that you acknowledge the updated Terms, subject to applicable law.
22. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes will be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable consumer protection laws.
23. CONTACT US
If you have any questions regarding these Terms of Service, please contact us:
Store Name: HEPHORA
Email: rajaravikumarb@gmail.com
WhatsApp: 8124262289
Customer Support Hours: 24/7
24. ACCEPTANCE OF TERMS
By accessing the HEPHORA website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service, together with our applicable Shipping Policy and Return & Refund Policy.
Thank you for shopping with HEPHORA.